Our support
Help at SpinsCastle is given through the live chat on our site and by e-mail at any hour, and the same desk is used to set limits and breaks on your account. Which channel suits which question, what should be kept ready and how safer-play tools are arranged are set out on this page.
Channels
| Channel | Best for | Hours |
|---|---|---|
| Live chat | payments, bonuses, quick account questions | 24/7 |
| documents, complaints, limit requests | 24/7, answered in order | |
| Help section | terms, bonus terms, payments, responsible gaming | always |
Scroll horizontally to see the full table
Before you write to us
Your account e-mail and, for a payment question, the transaction reference should be kept ready, because the case is found by our agents at once with them. Complaints are filed within six months of the event, and a written confirmation can be asked for whenever a rule matters to your decision.
Safer play
Deposit limits, session-time controls, a cooling-off period from 24 hours and a self-exclusion of one or six months are set on your request. During a self-exclusion the account is closed to deposits and play, promotional mail is stopped, and the account is reopened only when you ask after the period has ended.
Frequently asked questions
Is SpinsCastle support open at night?
Yes, the live chat and e-mail are staffed around the clock.
How is a deposit limit set?
By a request to support in chat or by e-mail; a lower limit applies at once.
How is self-exclusion requested?
Through support for one or six months; the account stays closed until you ask for it to be reopened after the period.